Your privacy is important to us and we undertake to respect and honor your concerns about maintaining strict privacy.
IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, PLEASE DO NOT USE OR ACCESS
The words “You” or “Your” or “User(s)” as used herein, refer to all the User(s)s who have sent an enquiry on the RIMS website (www.lakdi.in) by successfully submitting an enquiry form on the website and any such Person who otherwise accesses/ browses through RIMS. The words “We” or “Us” or “Our” as used herein, refer to RIMS and/or any permitted assignees.
WHAT INFORMATION IS COLLECTED
i. Username, email address or other contact information (including mobile/ landline numbers) and shipping address;
ii. sensitive personal information such as any financial information including bank account number, credit card, debit card, cardholder name etc. or information as required for internet banking or other payment instruments details;
iii. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
iv. social media profiles and interests and any information shared on our website through third party sign-ins i.e. Facebook, twitter etc.; and
v. User(s) Data or Information submitted by the User(s) through forms, while availing the Services.
vi. Email communication by any User(s) directly with RIMS such as Product enquiry, order and transaction related information, disputes or complaints etc.
Note: User(s) generated content on the website shared by User(s) via reviews, blogs, online support chat
or instant messages, etc. are not considered as personal identifiable information and is not subject to the
HOW DO WE COLLECT AND STORE YOUR INFORMATION
We collect and store your Personal Identifiable Information when you visit and/ or use our website. The Personal Identifiable Information shared by you is stored to enable RIMS to either directly or indirectly identify the User(s). We protect your information and ensure a safe, efficient and customized experience by reducing the risks of loss, misuse, unauthorised access, disclosure and alteration of your Personal Identifiable Information. We take our obligation to safeguard your privacy very seriously and therefore, we collect only such Personal Identifiable Information that we consider necessary for achieving this purpose.
We may also collect certain non-personally identifiable information from your interaction with our sites, services, content and advertising, including, but not limited to, device ID, device type, location, geo- location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information, when you visit many of our web pages such as the type of browser you are using (e.g., Chrome, Internet Explorer etc.), the type of operating system you are using, (e.g., Microsoft Windows’ or Apple ios) and the domain name of your Internet service provider. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. RIMS may store such information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of visitors to our website, the number of visitors to each page of our website, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. We may however collect and store, details of how you used our service, such as your search queries, telephone log information, such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMSs routing information and types of calls, Internet protocol address, device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL. Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our web page, certain personal data may be shared with our vendors and service providers about your online activities and social media profiles (such as interests, gender, user name, photo, etc.)
USE OF THE PERSONAL INFORMATION
The Personal Information collected maybe used in the following manner:
While submitting the Enquiry Form While submitting the enquiry form, we may use Personal Identifiable Information including, Name, email address, Contact Number, etc. as shared and allowed to be stored by you. We may also use the information gathered while you were browsing/ accessing the website for the Products. This information helps us have a better understanding and interpreting the interests, aesthetics and lifestyle of the User.
We may also use your Personal Information for several reasons including but not limited to:
contact you for understanding your requirements;
providing suggestions and inputs with regard to the requirements;
confirm your purchased Product(s);
keep you informed of the transaction status;
send purchase order confirmations;
send any updates or changes w.r.t your purchase
allow our customer service to contact you, if necessary
customize the content of our website, mobile site and mobile app;
request for reviews of Products or Services or any other improvements; send verification message(s) or email(s).
We value opinions and comments from our Users and frequently conduct surveys online. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to website, other Sales Channels and its services and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.
Personal Information could be shared with Logistic Partners
Your information shall be shared with the logistic partners and/ or other suppliers who are responsible for the delivery of the purchased order on your registered address. You may note that while making a purchase with RIMS you authorize us to share your information with the said partners and suppliers.
We may also use your Personal Identifiable Information to process and respond to your requests/ inquiries, providing services as per your requirement, process and complete your transactions, send you communications, show adds that may be of relevance to you, provide customer support, to resolve disputes, troubleshoot concerns, help promote safe services, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, improve the content and functionality of the Services, to better understand our Users and for any other purpose.
DISCLOSURE OF PERSONAL INFORMATION
You agree and acknowledge that we do not share, sell or rent any Personal Identifiable Information to any third party without your consent except in the following circumstances:
a. the Personal Identifiable Information comes in public domain without breach by RIMS;
b. to conduct our business;
c. for regulatory/ internal compliance and audit exercise(s);
d. to secure our systems;
e. RIMS is directed by any court of competent jurisdiction or other governmental authority or otherwise to the extent permitted or required by law;
f. in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of RIMS or any or all of its affiliates, associates, employees, directors or officers;
g. when there is a reasonable belief that disclosing the information is necessary to identify, contact or bring any legal or criminal action against someone who may be causing interference with Our rights or properties, whether intentionally or otherwise; and
h. when anyone else could be harmed by such activities.
We may also use such cookies to display any advertisement to you while you are on the website or to send you any or all offers (or similar emails – provided you have not opted out of receiving such emails). None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the website.
Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings.
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We have established electronic and administrative safeguards designed to secure the information so collected. Once we have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
However, we shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) for any error, omission or inaccuracy with respect to any information (personal or non personal) so disclosed and used on the website. Although we strive to keep your Personal Identifiable Information secure, We shall not be responsible for any breach of security or for any actions of any third parties that receive User(s) personal data that are beyond the reasonable control of RIMS including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
GOVERNING LAW AND JURISDICTION
conflict of laws. All disputes, differences, controversy and/ or claims arising out of or relating to or in
courts at New Delhi, India.
LINK TO THIRD PARTY WEBSITES/EXTERNAL LINKS
Our website contain links to other websites. Please note that when you click on one of these links, you are
entering into the domain of any other website for which RIMS has no responsibility. If you use public
forums – such as social networking services, internet bulletin boards, chat rooms, or blogs, you should be
aware that any Personal Identifiable Information you disclose can be read, collected, or used by others.
You hereby further acknowledge and agree that we would have no control over the information in such an
event. We thereby encourage you to read the privacy policies of all such sites as these may be materially
CHANGES TO POLICY
the law, the features of our services, or advances in technology. The information that we collect is subject
and/or periodically review this page to make sure you have the latest version. Your continued use of the
acceptance of those changes.
Thank You for using the website!
Last updated: ____17.12.2018__________